Connection Support
Triangle with exclamation mark in the player?
If in the player window you see a triangle with exclamation mark, probably the servers are not getting any stream from the source. If this continues, we suggest you to try using the old webcast system.
This could also be due to the webcast not being already started so please check the time schedule.
You browser cannot use the Flash plugin (old computers or mobile phones)
The old audio system will be available for this webcast, however we suggest to use it only if necessary (if your computer / mobile phone doesn't support Flash or in case of problems with your connection or from the source of the webcast).
The page seems stuck!
If pressing the stop button (black squared one) and the again the play button (black triangle) in the player doesnt do anything, just try reloading the page.
Can't see the player?
If in the upper part of this webcast you dont see the player (black box with buttons), it probably means you dont have Flash plugin installed. To be sure try to open Youtube(tm) website, it will tell you if you need to update the plugin in your browser.
Timezone help
Please check:
http://www.timeanddate.com/worldclock/
General requests
Write us!
webcast@shangshunginstitute.org
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